Customer service in the entertainment industry

Years 11 and 12 VET entertainment
Creative Class VET

Develop knowledge and skills to communicate effectively with customers and provide quality service.

Select class  
Image
.

Learning intentions

  • explore communication techniques
  • explore types of customers, including customers with special needs
  • identify difference between customer needs, expectations and preferences
  • develop quality customer service skills and knowledge
  • identify causes of customer dissatisfaction
  • develop complaint handling techniques.

Outcomes

Entertainment Industry Curriculum Framework - Stage 6 Syllabus

The student will:

  • explains the fundamental principles of quality customer service
  • proposes appropriate responses to customer inquiries, dissatisfaction and complaints
  • applies knowledge of workplace policies and procedures and industry standards to ensure quality customer service.